REPORTS TO: Hotel Manager
Handle all bartending aspects in the bar and lounge. Answer guest questions. Actively participate in key onboard revenue generation areas of gift shop, bar, and shore excursions. Handle all guest accounts onboard. Participate in evening entertainment activities as directed by the Hotel Manager.
- Interaction with and entertainment of guests.
- Bartending- preparation and serving of beverages: Manage daily bar operations during operational hours. Be prepared to handle busiest bar times of social hour, dinner, and post dinner entertainment.
- Stocking, Ordering, Inventory: Stocking of coffee station and bar, which includes ordering of all necessary bar stock. Prepare restocking orders on a timely basis as directed. Maintain accurate inventory of bar and beverage stock at all times.
- Lounge upkeep: Primary responsibility of the Bartender, but Stewards and Expedition Leaders will assist at specific times and events.
- Evening closing duties: Ensure all sales are recorded accurately in the POS. The bar and surrounding areas will be cleaned and secured for next day service.
- Accounts: A running tab is kept for each guest. On the last day of the cruise a total is done for each room. Monies are received from the guests, and everything is closed out the last night of the cruise.
- Turndowns: Bartender will assist the Expedition Leaders as needed and as directed by the Hotel Manager.
- Safety duties: Holds a position on the ship’s Emergency Station Bill. Must perform requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response. Participates in safety meetings.
- Must be 21 years of age.
- Minimum education requires a high school diploma or equivalent GED.
- 1-3 years of customer service experience combined with hospitality industry and bar experience is required.
- Communication skills require the ability to provide or obtain basic types of factual information or explanations.
- Writing skills require the ability to write text designed to communicate non-technical information.
- Quantitative skills require the ability to perform analyses involving ratios and percentages.
- Interpersonal skills require the ability to deal with situations where satisfactory resolution of issues must be achieved.
- Computer skills require the ability to use Microsoft Office Suite products and POS systems.
- Must pass pre-employment drug screening and comply with company random drug testing program.
CERTIFICATES AND LICENSES:
- First aid/CPR
- Alaska Food Worker card
- Alaska TAP (Training for Alcohol Professionals) certification
Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. You may be required to share a cabin with one to three other shipmates of the same gender, and will be required to be courteous of your movement in and out of the cabin while shipmates are sleeping.
You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and may include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.
Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.