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Hotel Manager

Hotel Manager

REPORTS TO: Director of Hotel Operations

SUPERVISORY DUTIES: Directly supervises Head Chef, Bartender, and Stewards

POSITION SUMMARY:

The Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, dining room service, bar, gift shop, lounge and the galley. Also responsible for all administrative and accounting functions aboard the vessel. Oversees and assists the Hotel Department in the maintenance and service of all Alaskan Dream Cruises standards. Represents Alaskan Dream Cruises with professionalism in all interactions with guests and upholds Alaskan Dream Cruises policy and standards through personal conduct.

ESSENTIAL DUTIES INCLUDE:

  • Maintain inventories of all items relating to the vessel (I.E. food, liquor, supplies) and ensure their timely and accurate routing to appropriate corporate office personnel.
  • Responsible for administrative duties to include, but not limited to: injury/accident reports, guest manifests, voucher reconciliation, crew berthing lists, dining room and bar menus, weekly sales reports, tip reports, computer updates, petty cash reports, monthly inventory, weekly orders, payroll, and coordinate off loading and inventory of laundry.
  • Assist and relieve bartender when necessary and assist with maintenance of lounge.
  • Assist Expedition Leader and Marine Operations in conducting activities at Windham Bay.
  • Safety duties: Holds a position on the ship’s Emergency Station Bill. Must perform requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response. Participates in crew safety meetings.

QUALIFICATIONS:

  • Minimum education requires a high school diploma, plus commercial, vocational, or technical training of 12 months or more in the hospitality industry strongly preferred.
  • Writing skills require the ability to write text designed to communicate non-technical information.
  • Quantitative skills require the ability to perform analyses involving ratios and percentages.
  • Interpersonal skills require the ability to deal with situations where strong opposing views are encountered and satisfactory resolution of issues must be achieved.
  • Computer skills require the ability to use software such as Word Perfect, Microsoft Word, Excel, and POS systems.
  • Ability to organize multiple projects using strong time management skills.
  • Responsible for planning and performing own individual work involving diverse duties within well defined objectives.
  • Individual must be a self-starter.
  • Must pass pre-employment drug screening and comply with company random drug testing program.

CERTIFICATES AND LICENSES:

  • First aid/CPR
  • Alaska Food Worker card
  • Alaska TAP (Training for Alcohol Professionals) certification

WORKING CONDITIONS:

Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. The Hotel Manager has his/her own cabin.

You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and may include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.

Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.

NOTE:

This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

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An Excellent Crew -

“It was nice getting to know the Captain and others there. It was always special to me to begin my day there seeing where we were as well as watching the sunrise over the Alaskan mountains and waters. The cruise was a great escape for us all. Sharing the experiences of the serenity of the humpback whales, the activities of the orcas, the excitement of the bears, and the challenges of the salmon going up the rivers will touch our lives forever. The towns, the people, and the scenery will always be remembered. Alaskan Dream Cruises has put together a great package for folks like us to experience. All this with a great ship captain and an excellent crew thrown in – wow. How lucky can we be.”