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Steward

Steward

POSITION SUMMARY:

Set up and serve meals in Dining Room and clean guest cabins. In addition, during course of employment may rotate into the galley and wash dishes and assist in food preparation. Participate in evening entertainment activities as directed by the Hotel Manager. In all duties, ensure prescribed sanitation and safety standards are constantly practiced.

ESSENTIAL DUTIES INCLUDE:

  • Dining room: Set-up before meals. This includes setting the tables, preparing beverages, and bringing out any pre-set items prior to the meal. Meal service. This includes serving the meal, providing beverage service, and bussing tables throughout meal service. Clean up. Put away all dishes, silverware, glassware, etc. after they are washed. Wash down tables and settees. Vacuum the dining room. Some items are then prepped for the next meal.
  • Clean staterooms: Perform daily housekeeping tasks in guest staterooms. Each Steward typically cleans 8-10 staterooms per day.
  • Cocktailing: Set-up for social hour in the lounge. Bring appetizers to the lounge buffet from the galley. Re-fill appetizers, plates or silverware as needed and bus the lounge. Take and deliver drink orders to the guests. Assist the bartender in cleaning up the lounge after dinner service begins. Assist bartender with wine service during dinner service.
  • During course of employment may rotate into the galley and wash dishes and assist in food preparation.
  • Turnaround days: On turnaround days, assist with the on loading of guest luggage, laundry and food stores, and the offloading of guest luggage, laundry and garbage. Clean assigned staterooms. Pitch in as directed or use initiative to ensure the entire boat is cleaned and prepared for the next cruise.
  • Phase duties: Complete phase duties daily as directed by the Hotel Manager.
  • Safety duties: Holds a position on the ship’s Emergency Station Bill. Must perform requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response. Participates in safety meetings.

QUALIFICATIONS:

  • Education requires a high school diploma or equivalent GED.
  • 1-3 years experience in the restaurant or hospitality industries is strongly preferred.
  • Communication skills require the ability to provide or obtain basic types of factual information or explanations.
  • Writing skills require the ability to write simple sentences, letters or symbols.
  • Quantitative skills require the ability to use basic arithmetic.
  • Interpersonal skills require the ability to deal with situations where satisfactory resolution of issues must be achieved.
  • Overall knowledge and skills requires application to standardized multiple tasks and learned routines associated with clearly defined procedures.
  • Responsible for producing work output on an independent basis subject to supervisory direction and/or review. On routine or standardized work activities, responsible for choosing among a variety of well-established procedures, practices or processes.
  • Must pass pre-employment drug screening and comply with company random drug testing program.

CERTIFICATES AND LICENSES:

  • First aid/CPR
  • Alaska Food Worker card
  • Alaska TAP (Training for Alcohol Professionals) certification

WORKING CONDITIONS:

Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. You may be required to share a cabin with one to three other shipmates of the same gender and will be required to be courteous of your movement in and out of the cabin while shipmates are sleeping.

You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and may include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.

Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.

NOTE:

This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

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