Thank you for your interest in Alaskan Dream Cruises.
Reservations:
To book your cruise please contact your travel professional or call us at 855-747-8100 or 907-747-8100. Alaskan Dream Cruises are sold on a space available basis.
Deposit and Final Payment:
A deposit of $500.00 per person is required to secure a reservation. ADC requests receipt of your deposit within five (5) business days of your reservation. Note that reservations will only be confirmed upon receipt of deposit. Deposits and other payments may be paid via credit card or personal check. Your deposit or purchase of the passenger cruise ticket constitutes acceptance of the Terms and Conditions as detailed herein.
Final payment of 100% of passage fare (with credit given for any prior payments) is required no less than 60 days before the departure date of your cruise or at the time of the reservation if made less than 60 days before departure. If payment is not received in time, confirmed reservations will be cancelled with re-booking subject to space availability.
Travel Insurance: ADC recommends purchasing travel insurance to help protect you against cancellation penalties, trips cut short by illness or emergency, baggage loss or damage and other travel problems. Contact your travel professional for specific information on coverage of such insurance.
Included with your passenger fare:
- Selected guest cabin facilities
- All meals aboard the vessel or where otherwise indicated
- Selected shore excursions as indicated in itinerary
- Ground transportation to and from the vessel in Sitka, Juneau and Ketchikan, Alaska the day of sailing and the day of departure from the vessel.
- Additionally, ground transportation is provided from the local airport to selected hotels in those cities the day prior to sailing.
- Use of recreational equipment at Hobart Bay
- All standard on board services
Not included with your passenger fare:
- Airfare to and from your home city
- Pre and Post Cruise hotel accommodations
- Non-complimentary beer, wine, or alcohol selections
- Discretionary gratuities to crew
- Travel insurance
- All taxes and port fees
Cancellation Policy:
Cancellation of confirmed reservations for any reason are subject to the following cancellation fee schedule:
- 90 days or more prior to departure date: $250.00 per person
- 89 – 61 days prior to departure date: $500.00 per person
- 60 – 31 days prior to departure date: 50% of full fare per person
- 30 – 0 days prior to departure date: 100% of full fare per person
Refunds:
No refunds will be made on unused tours, accommodations or cruise package features when voluntarily cancelled or omitted by the passenger or when due to acts or failure to act by third party providers or other causes or acts beyond Alaskan Dream Cruises reasonable control. Claims and adjustments regarding services not operated by Alaskan Dream Cruises must be submitted in writing within 60 days of the termination date of said cruise. Any refunds will be issued through the original booking agent. Any travel insurance you may have purchased may provide additional remedies.
Documentation:
ADC believes strongly in sustainable tourism practices and prides itself on “green” operations. Therefore, the reduction of consumable resources such as paper is one of its goals. To that end, all documentation will be forwarded via e-mail unless hard paper copies are requested. Welcoming e-mail and preliminary travel information as well as required forms will be forwarded within five (5) days of receiving your deposit. Final documents will be e-mailed within two weeks of receiving your final payment. Documents may be delayed if any payment is late.
Traveling to Southeast Alaska:
Transportation to and from Southeast Alaska: Our cruises begin in Sitka, Ketchikan or Juneau and there are two methods of transportation to get here which are via an airline or ferry. Please contact us for additional information.
Pre & Post cruise hotel accommodations in Southeast Alaska:
Hotel space in Sitka, Ketchikan or Juneau are extremely busy during May, June, July, August and September. Please contact us for recommendations and to secure reservations.
Smoking Policy:
Smoking is allowed only in selected designated areas on outside decks. Smoking is NOT allowed anywhere inside the vessel.
Baggage:
Handling of your baggage from airport or hotel to the vessel and from the vessel to the airport or hotel is included with your passage fare for day of departure or one day prior to departure. Alaskan Dream Cruises is not responsible for damage or loss to baggage while in the custody of airlines or other third party transportation vehicles. Alaskan Dream Cruises responsibility for baggage while in Alaskan Dream Cruises custody is limited to the reasonable value of any items damaged or lost. Any travel insurance you may have purchased may provide additional remedies.
Late Arrival and Extra Cost Provision:
In the event of flight delays Alaskan Dream Cruises will make reasonable effort to connect you with your itinerary; however, any added costs are the responsibility of the passenger.
If inclement weather or other conditions beyond Alaskan Dream Cruises reasonable control delay or interrupt an Alaskan Dream Cruises itinerary, and result in additional transportation or accommodation costs, these costs are solely the responsibility of the passenger.
Heath and Disability Requirements and Medical Services:
Alaskan Dream Cruises requires passengers to notify it in writing at the time of reservation of any physical or mental illness or condition which require special accommodations or services including use of a wheelchair. Passengers requiring personal assistance or who are physically disabled must be accompanied by someone who assumes full responsibility for such assistance for both the regular activities of the cruise as well as any emergency situation. Alaskan Dream Cruises will make reasonable efforts to accommodate passengers with medical or physical limitations, but reserves the right to deny boarding to a passenger whose condition may affect their safety or enjoyment of the cruise or that of other passengers, or that may affect the safety or operation of the cruise.
Passengers requiring a wheelchair should bring their own. Some shore excursions preclude the use of a wheelchair. Physical conditions aboard the vessel such as stairs, raised thresholds, no elevator, and narrow doorways or passageways may limit wheelchair use, create challenges for mobility challenged passengers, or restrict access to some areas aboard the vessel.
Special diet requests must be received in writing at least 60 days prior to departure. However, even with such notice, Alaskan Dream Cruises may not be able to accommodate all such requests.
Medical facilities for much of the itinerary are limited and often are difficult to access. All crew members aboard Alaskan Dream Cruises vessels are CPR certified, but trained medical personnel are NOT available aboard Alaskan Dream Cruises vessels.
Embarking and Disembarking:
Embarking and disembarking is accommodated through the use of gangways, or in some instances, excursion craft. Ports facilities and tide conditions greatly influence and vary the steepness or placement of gangways or dock ramps.
Shore Excursions:
Shore excursions, either included or discretionary may involve touring in a variety of physical environments. Each passenger must determine their own fitness and suitability for any shore excursions. Additionally, the Captain, in his/her sole discretion, may, but has no duty to do so, limit passenger participation in activities that could compromise safety.
Passport and Visa Requirements:
A passport or visa is not required of citizens of the United States of America. A valid government approved ID is required to board the vessel. Foreign citizens are required to have appropriate passport and visas as may be required by US Homeland Security Administration regulations.
Photographs and Videos:
Alaskan Dream Cruises occasionally photographs or videos passengers and activities during the course of a cruise. Alaskan Dream Cruises reserves the right to use such photographs or videos for marketing and/or training purposes without obligation to compensate the passenger, and each passenger consents to such use.
Responsibility:
Alaskan Dream Cruises is not to be considered the principal of any off vessel operators and bears no responsibility for their actions or lack thereof.
Alaskan Dream Cruises is not responsible for injuries, illness, or death occurring off the vessel or during shore excursions or off vessel activities and the passenger assumes all those risks. Alaskan Dream Cruises is not responsible for any expense or cost incurred by a passenger due to delays, weather conditions or cancellations of shore excursions or transportation during the cruise.
Alaskan Dream Cruises is not responsible for personal injuries, illness, or death resulting from any peril at sea or cause not within its direct control.
The Captain may, in his/her sole discretion, refuse to transport, confine to a stateroom, or disembark any passenger for among other things illness, disease, injury, mental illness, posing a direct threat to the safety or wellness of self or other passengers or crew or vulgar or improper conduct, illegal substance possession or use, refusal to obey regulations, or otherwise endangering other passengers or crew. Such passenger will bear any expenses related to the above.
Alaskan Dream Cruises operations have been approved by the Federal Maritime Commission.
Itinerary and Departures:
Itinerary arrival and departure times are always subject to change without notice. Alaskan Dream Cruises reserves the right to cancel, alter, advance, postpone or substitute any scheduled sailing or itinerary, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call in its sole judgment and discretion, and to do so without liability for any loss whatsoever to passengers as a result of said change(s).
See you in Sitka!
