True Alaskan Guide
REPORTS TO: Captain (Vessel) & Guest Programs Manager (Sitka Office)
The True Alaskan Guide plays a vital role aboard Alaskan Dream Cruises vessels. This position is both an expedition leader and a cruise director, who works closely with the captain and hotel manager to ensure success, safety and unsurpassed guest services on every voyage. The True Alaskan Guide acts as the public face of the company and communicates efforts to headquarters in Sitka, along with the captain.
The True Alaskan Guide should be a local Alaskan, or an individual who has spent extensive time in Southeast Alaska.
ESSENTIAL DUTIES INCLUDE:
- Public announcements. Guests should always be aware of where they are in the Inside Passage, and should be informed of points of interest along the route (lighthouses, historical sites, etc.).
- Maintain cruise schedule along with the captain.
- Coordinate with shore-based vendors to ensure port calls are seamless and well planned.
- Present information during running times at sea and during formal educational programs (often after dinner). Topics of focus should include Alaska Native culture, local history, local industry including fishing, timber, etc., and company history.
- Oversee and schedule educational presentations and other activities onboard.
- Work closely with the captain to coordinate various types of active exploration off vessel, including kayaking, hikes, and skiff excursions.
- Supervise the work of the Naturalist and provide support for individuals in that role.
- Communicate with the dining crew, the captain and the hospitality crew to keep everything on schedule.
- The True Alaskan Guide should actively monitor guest responses to programming and activities and create plans to improve guest service.
- Administrative duties include supervision of the public bulletin board, distribution of turndown letters, travel logs, and tracking the travel schedule.
- The cruise director reports back to corporate headquarters or the cruise's base for support and direction.
QUALIFICATIONS & REQUIREMENTS:
- Friendly, professional attitude. Willing to work in a team with positivity, flexibility, and integrity.
- Creative thinker. Strong organizational skills. Capable of handling multiple projects simultaneously.
- Proficient with basic computer programs. Knowledge of the Microsoft Suite and Outlook is preferred.
- Excellent communication and presentation skills.
- Must have strong customer focus and a passion to consistently deliver and improve the brand's standing within the industry and marketplace.
- Able to interact with others in a professional manner, be accountable for actions, maintain confidentiality, and support company values.
- Must pass pre-employment drug screening and comply with company random drug testing program.
CERTIFICATES AND LICENSES:
- First aid/CPR
Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. You may be required to share a cabin with one to three other shipmates of the same gender and will be required to be courteous of your movement in and out of the cabin while shipmates are sleeping.
You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and will include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.
Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.
WAGE RATE: DOE
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.