REPORTS TO: Captain and indirectly Director of Hotel Operations
SUPERVISORY DUTIES: Directly supervises Executive Chef, Bartender, and Lead Stewards, indirectly Sous Chef, Baker, assistant cook, Galley Utility and Steward
The Hotel Manager is responsible for the efficient overall management and operation of the Hotel Department and other guest related programs on board ADC Vessels. The Hotel Manager leads and manages according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement that drive the guest experience culture. The Hotel Manager is also responsible for onboard revenue and cost control within the department.
ESSENTIAL DUTIES INCLUDE:
- Lead and manage according to the Core Values of True Alaskan Hospitality as defined in our Mission Statement: “Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality”.
- Execution and monitoring of the daily planning guide.
- Delivering the highest possible guest experience quality by training personnel onboard using the tools provided by the corporate office.
- Create and maintain an atmosphere in which each team member ‘breathes’ Alaskan Dream Cruises by maintaining a guest experience culture throughout the department.
- Establish a teamwork mentality among the department focused on displaying a Can-Do approach to assigned duties.
- Manage the execution of True Alaskan Hospitality.
- Monitor and audit execution of Standard Operating Procedures throughout the department, and compliance with all applicable federal, state and local laws and regulations.
- Effectively manages Housekeeping and Food & Beverage operations.
- Seek opportunities to improve the on-board product and its operation.
- Drive on board revenue to achieve and exceed the projected sales and on-board margins.
- Maintain costs according to set targets.
- Follow procedures in place to hold personnel accountable.
- Ensure that house rules are followed all the time in the Department.
- Manage all crew matters on the Vessel: including crew lodging, feeding, crew cabin cleanliness and maintenance (under the direction of the Captain), crew welfare and recreation, uniforms and crew laundry.
- Make sure that personnel follows prescribed hours set forth by the Vessel’s Daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness among the crew of basic safety rules and a safe working environment.
- Maintain full adherence among the crew of Alaska Department of Environmental Conservation regulations and standards, including the TAP and Alaska Food Worker training and certification.
- Other duties as assigned.
- Minimum education requires a high school diploma plus commercial, Vocational, or technical Training of 12 months or more in the Hospitality Industry.
- Strategic planner with sound technical skills, analytical ability, sound judgment and operational focus.
- Must have excellent communication skills and the ability to relate to employees at all levels of the organization.
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel
- Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment.
- Must have strong people skills and be able to effectively interact with guests.
- Successful completion of TAP and Alaska Food Worker training. ServSafe Food Protection Manager certification preferred.
- Must pass a security background check and drug test
- Proven team player and have a Can-Do attitude.
CERTIFICATES AND LICENSES:
- First aid/CPR
- Alaska Food Worker card
- Alaska TAP (Training for Alcohol Professionals) certification
- ServSafe Food Protection Manager certification
Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. The Hotel Manager has his/her own cabin.
You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and may include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.
Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.