REPORTS TO: Hotel Manager
The Steward is responsible for the vessel’s daily food and food-related beverage service to guests as well as maintaining the cleanliness of guest cabins, corridors and public areas, consistent with the company standards and goals of providing excellent service according to the Core Values of True Alaskan Hospitality. Participate in evening entertainment activities as directed by the Hotel Manager.
ESSENTIAL DUTIES INCLUDE:
- Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
- Dining room
- Responsible for friendly, courteous and gracious service to all guests.
- Responsible for front of the house service delivery to the guests in the dining room. This includes the setting of tables, preparing beverages for food service, meal service, providing beverage service and clean up, which includes proper storage of all dishes, silverware and glassware after washing as well as the cleaning of the dining room.
- Provide cabin service and all related services including the daily cleaning and make up of cabins, maintaining and providing all cabin and bathroom supplies, distribution of guest amenities such as turn-down chocolates, parcels, gifts, paperwork etc.
- Beverage service
- Responsible for the daily set-up for social hour in the lounge, which includes and is not limited to appetizer set-up and delivery. Order-taking and delivery of beverages to guests as well assisting the bartender in cleaning up the lounge after dinner service begins. Assist the bartender with wine service during dinner.
- On turn-around days in addition to above mentioned responsibilities, assist with the handling of baggage, laundry, stores and garbage.
- Implementing and executing food service and cleaning procedures in accordance with the Alaska Department of Environmental Conservation regulations in the dining room, lounge and cabins as outlined in the Safe Food Handling Manual and Cleaning Specifications Guide.
- Follows prescribed hours set forth by the vessel’s daily roster.
- Holds a position on the Vessel’s Emergency Station Bill.
- Maintain awareness of basic safety rules and a safe working environment.
- Successful completion of Alaska Food Worker training and certification.
- Perform other duties as assigned.
- Education requires a high school diploma or equivalent GED.
- 1-3 years experience in the restaurant or hospitality industries is strongly preferred.
- Communication skills require the ability to provide or obtain basic types of factual information or explanations.
- Writing skills require the ability to write simple sentences, letters or symbols.
- Quantitative skills require the ability to use basic arithmetic.
- Interpersonal skills require the ability to deal with situations where satisfactory resolution of issues must be achieved.
- Overall knowledge and skills requires application to standardized multiple tasks and learned routines associated with clearly defined procedures.
- Responsible for producing work output on an independent basis subject to supervisory direction and/or review. On routine or standardized work activities, responsible for choosing among a variety of well-established procedures, practices or processes.
- Must pass pre-employment drug screening and comply with company random drug testing program.
CERTIFICATES AND LICENSES:
- First aid/CPR
- Alaska Food Worker card
- Alaska TAP (Training for Alcohol Professionals) certification
Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel but also pier side on turn-around-days. You may be required to share a cabin with one to three other shipmates of the same gender and will be required to be courteous of your movement in and out of the cabin while shipmates are sleeping.
You must be physically able to work a 12- hour workday. On any given day hours could be more or less. You may be required to wear protective clothing/eyewear for activities including handling of chemicals and cleaning agents. Some of your work will involve engaging guests and may include talking on a PA system. Physical demands include lifting up to 50 pounds repetitively, and passing along to other crew such as in loading ship’s stores, luggage, linen, etc. Also must have the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch.
Working aboard ship can be very demanding but at the same time very rewarding, which is driven by the guest’s appreciation of your efforts to deliver our unsurpassed True Alaskan Hospitality.
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.